Shipping & Returns
We want your Floris Naturals order to arrive safely and without unnecessary surprises. Please review the shipping, return, and damaged-order information below before placing your order.
U.S. Shipping
Floris Naturals ships U.S. orders via USPS.
Orders of $45 or more qualify for free U.S. shipping.
For U.S. orders under $45, a flat shipping rate of $8.75 applies.
Orders are normally processed and shipped within 2 business days. Business days are Monday through Friday, excluding federal holidays.
Once an order has been shipped, delivery time depends on the USPS service, destination, weather, holidays, and other conditions that may affect carrier delivery.
Tracking information will be provided when available so you can follow the progress of your shipment.
International Shipping
Floris Naturals ships internationally where shipping service is available.
International shipping charges are determined during checkout based on the destination and available shipping service.
International customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their country. These charges are not included in the product price or shipping charge paid to Floris Naturals.
International delivery times vary and may be affected by customs processing and the postal or delivery services in the destination country.
International orders are final sale and are not eligible for refunds or returns.
U.S. Returns
Eligible purchases shipped within the United States may be returned within 30 days of purchase.
To request a return, please contact Floris Naturals and provide your order information before sending the product back.
Returned items must be received within the applicable return period.
Customers are responsible for return shipping costs unless the return is the result of an incorrect item or another error by Floris Naturals.
Please package returned products securely and include:
- Your name
- Your order number or a copy of your receipt
- Your contact information
- A brief explanation of the reason for the return
After an eligible return is received and reviewed, Floris Naturals may issue a refund or exchange as appropriate.
Original shipping charges are not refundable.
Floris Naturals reserves the right to decline returns that do not meet the requirements of this policy.
Damaged or Incorrect Orders
If your order arrives damaged, opened, or contains an incorrect item, please contact Floris Naturals as soon as possible.
Please provide:
- Your order number
- A description of the problem
- Photos of the damaged or incorrect product, when applicable
- Photos of the shipping package if the package arrived damaged
Please keep the product and the original shipping packaging until the issue has been reviewed.
Floris Naturals will review the situation and provide instructions for resolving the problem.
Order Tracking
If tracking information is available for your order, it will be provided after shipment.
Please allow time for USPS tracking information to update after the package has entered the postal system.
If you have questions about an order, please contact Floris Naturals and include your order number so the order can be located quickly.
Product Information
Please follow the directions, ingredients, warnings, and intended-use information provided with each individual Floris Naturals product.
Because Floris Naturals offers different types of products, including topical products and products intended for consumption, customers should follow the instructions provided for the specific product purchased.
Return Address
FLORIS NATURALS
5209 Plantation Dr.
Lakeland, FL 33811
Questions?
If you have questions about shipping, an order, a return, or a product you received, please contact Floris Naturals before sending an item back so we can help determine the appropriate next step.